Auckland Council's complaints-handling process. In a statement, the council said an investigation was taking place on behalf of the complaints Assessment Committee. However, it is so common to see and hear cars speeding 80kph, 100kph or more past our house. Auckland Council said in a 2018 article that Carrad had to move on after requests from a nearby Silverdale business and police due to health concerns, but it never eventuated. The report finds that Auckland Council has a strong culture of openness, led by the Chief Executive, who demonstrates a commitment to LGOIMA and transparency more generally. Council maps and websites (external link) Complaint about a child restraint. In June the council laid a formal complaint that an Auckland Ratepayers’ Alliance billboard advertisement, erected during the council’s Emergency budget consultation, used the council’s logo misleadingly. Yesterday (31st of August) we had 4 street racers' cars running past, followed by the police. 2.17 The document also sets out the roles and responsibilities of those involved in the complaints-handling process. Ministry of Business, 3 6 October 2017 Innovation and Employment . Child restraints used in New Zealand are required to comply with one of several approved standards, and should be free of any design or manufacturing faults that affect their safety. There was even a police helicopter pursuing them. Source: Auckland Council. The Teaching Council confirmed it was investigating the complaint against Pilgrim. 1.15 The complaints are spread over the many services that the Council delivers through a range of departments. Auckland mayor Phil Goff praised the decision at the time, saying “the right to free speech does not mean the right to be provided with an Auckland Council platform for that speech”. Source: Office of the Auditor-General. When Auckland Council (the Council) was set up in November 2010, it brought together eight councils that each had their own approach to handling complaints. This ensures your service request is recorded and actioned. The Covid-19 pandemic and the Auckland region's drought were the two main factors taken into account in the recommendations. Auckland Mayor Phil Goff has today announced an independent review of health and safety at Ports of Auckland (POAL). Contact your regional council or district council to raise your complaint about schedules directly. Years of complaints to Auckland Council about dangerous tree surrounds have ended in an elderly man being critically injured. 4. The background and complaints process 4.1 The complainant made a complaint dated 20 August 2016 in relation to the BCA’s exercise of its functions in assessing, processing and granting building consents. Juliet McGhie/Stuff For enquiries, email the Auckland Council BID Programme unit at bids@aucklandcouncil.govt.nz. The Complaints and Issues Resolution Team, within Customer Services, has oversight of the complaints-handling process. Auckland Council Complaint 2017/002 . Hi Auckland Council, We live in the upper Swanson area in a small settlement on Scenic Drive where 50kph zone is technically enforced. A total of 57,007 noise complaints were made to the council’s Licensing and Regulatory Compliance staff in 2019, compared to 60,145 in 2018. For general enquiries, phone 09 3010101. Business associations Visit these business association websites for more information: Auckland Council welcomes the Advertising Standards Authority’s (ASA) decision to uphold its complaint that an Auckland Ratepayers’ Alliance advertisement using the council’s logo was misleading. The main types of complaints the Council receives are about: rates; resource and building consents; animal management – dogs; parks; and; rubbish (solid waste and inorganic collection). Complaint laid against Auckland Council for misleading financial markets. 3.39 Other than the complaints referred to Auckland Transport or Watercare, the Council does not report on the number of complaints that have been reassigned within the Council. The number of noise complaints made to Auckland Council last year is down 3138 on the previous year. Auckland City Council noise managers can issue excessive noise notices requiring homeowners to reduce noise for 72 hours.Photos / files A tenant of the State Capitol, who had at least 100 noise complaints at home this year, claims she was a victim of harassment, not a party animal. During the same 12 months, it referred 10 complaints to Watercare. Monitoring and reporting on reassigned complaints. Auckland Council confirmed the property had been subject to 100 noise complaints and 85 site visits by November 24, making it “the most complained about emitter of excessive noise thus far in 2020”. Auckland Council head of employment relations André Lubbe said the local government body treated all complaints seriously. Auckland Council has accepted all but one of the Chief Ombudsman's suggested actions, and has developed a plan to implement these over the next 18 months. In the year to 31 March 2016, the Council referred 246 complaints to Auckland Transport. The council issued three Excessive Noise Direction (END) notices this year. The pandemic has punched a $1b hole in the council's revenue, while Watercare … Auckland Council was alerted to the situation two years ago after receiving multiple complaints about rabbits absconding from the fenced property. Under Goff's proposal, Auckland Council would increase its net debt, which was sitting at $9.9bn in June, by lifting its self-imposed debt ceiling from the current 270 percent of revenue, to as high as 290 percent over the first three years of the 10-year plan. This implied the advert had the council’s endorsement when … Fill in this form to send Auckland Libraries your general enquiries, requests for help or information, complaints, or feedback. I have investigated an Ombudsmen Act (OA) complaint by Radio New Zealand (RNZ) about the way in which Auckland Council processed its request for information under the Local Government Official Information and Meetings Act (LGOIMA). Auckland Council is looking into a code of conduct complaint following a councillor's alleged outburst about tree removal from Māngere Mountain. Earlier this year Auckland Council was required to correct an untrue statement in relation to claimed ‘majority support’ for an earlier proposed rates increase, following a complaint by the Auckland Ratepayers’ Alliance to the Research Association New Zealand (RANZ) pointing out that the opinion poll commissioned by the Council only provided participants with rate hike options. The Council set up a single organisation-wide system to manage complaints at that time. A letter written by Auckland Council chief executive Stephen Town on the decision also shows Tūpuna Manuga Authority (TMA) members will be reminded of conduct expectations during the induction of new members. This email address is the best way to reach us. The council’s Team Manager Compliance Response Max Wilde says the decrease is welcomed given the population growth in the city. This increase would also add to the extra $100 the average Auckland household would pay if the Auckland Council's proposed 5 percent rate rise gets the tick of approval. To have a great city it's essential Aucklanders have a strong voice in our decisions. Noise complaints to Auckland Council drop from previous year 3 Feb, 2020 07:50 AM 2 minutes to read The number of noise complaints to Auckland Council is down 3138 on the previous year. What we audited. Sarah said nuisance barking complaints … Complaint Laid Against Auckland Council For Misleading Financial Markets Wednesday, 9 December 2020, 8:44 am Press Release: Auckland Ratepayers' Alliance Auckland Council is one of the most diverse organisations in Aotearoa. Right now, we are working on large-scale projects right across our thriving region that are creating the future of our city. 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